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Call Center Team Leader
| Hiring Company | Step into a leadership role with one of the world’s top consulti |
| Location | Tokyo - 23 Wards, Minato-ku |
| Job Type | Contract |
| Salary | 5 million yen ~ 6 million yen |
Work Style
Casual Clothing Minimal OvertimeJob Description
What You’ll Do:
- Lead a team of 15–20 agents to hit daily KPIs and SLAs
- Coach, mentor, and guide your team toward career growth
- Monitor performance, quality, and utilization—drive results
- Identify training needs and support continuous improvement
- Collaborate across teams to ensure smooth operations
- Contribute to automation and smarter workflows
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 25%) |
| Minimum Japanese Level | Native |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
What We’re Looking For:
- Experience leading teams in a service or operations environment
- Strong people management and SLA compliance skills
- Tech-savvy and comfortable with remote team coordination
- Flexible, proactive, and driven to make an impact
Job Location
- Tokyo - 23 Wards, Minato-ku
Work Conditions
| Job Type | Contract |
| Salary | 5 million yen ~ 6 million yen |
| Salary Bonuses | Bonuses included in indicated salary. |
| Work Hours | 8 hours |
| Holidays | Weekends and national holidays |
| Industry | IT Consulting |
Job Category
- Customer Service, Secretary and Administration > Call Center SV, Leader, Manager
- Customer Service, Secretary and Administration > Call Center Operator
- Customer Service, Secretary and Administration > Customer Service, Customer Success
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | About half Japanese |
