IT Technical Operations Manager [Financial Firm]

Lead IT operations for a top global investment firm, managing end-user services across Asia while driving technical excellence and team performance. This hands-on role offers leadership, bilingual communication (Japanese & English), and VIP support in a dynamic, fast-paced environment.

Client Details

Join a global leader in private investment, renowned for its innovative approach and strong commitment to operational excellence. With over $185 billion in assets and a presence across major international markets, this firm offers unparalleled opportunities for career growth, exposure to cutting-edge technology, and the chance to work with top-tier professionals in a dynamic, fast-paced environment.

Description

• Lead and Manage IT Support Teams - Oversee the day-to-day operations of the Help Desk and Deskside Support teams, ensuring efficient service delivery and optimal end-user experience.
• Team Development - Mentor and coach team members, fostering a collaborative troubleshooting approach and driving continuous improvement in technical performance.
• Advanced Technical Support - Act as the escalation point for complex issues, providing hands-on support and troubleshooting expertise for internal users and VIPs.
• Operational Excellence - Develop and implement best practices, standards, and procedures for IT support, ensuring alignment with ITIL processes and company governance.
• Metrics and Reporting - Generate reports on technical performance, root cause analysis, and fault trends to drive improvements in hardware and software.
• Strategic Collaboration - Work closely with other IT teams to ensure seamless service delivery and manage change requests while maintaining system integrity.
• Event Support - Plan and support IT operations for large-scale internal and external events, including Zoom video conferencing.
• Continuous Learning - Stay up-to-date with industry trends and advancements to enhance the team's tools and techniques.

Job Offer

• Leadership Opportunity - Lead a high-performing IT support team across Asia, driving operational excellence and continuous improvement.

• Global Exposure - Work in a dynamic, fast-paced environment with a renowned global firm, gaining valuable experience across multiple regions.

• Career Growth - Develop professionally with access to strategic planning, team development, and opportunities to collaborate with senior leaders.

• Competitive Compensation - Enjoy an attractive salary package, comprehensive benefits, and the chance to work with cutting-edge technology.

• Hands-On Role - Directly engage in technical support, VIP management, and large-scale event coordination, enhancing both technical and leadership skills.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jessa Chiwaya at +81 3 6832 8980.

• 10+ years of IT experience, with at least 5 years in IT management.

• Strong technical troubleshooting skills and problem resolution expertise.

• Proven ability to lead and mentor teams, fostering a collaborative environment.

• Fluent in both Japanese and English, with excellent communication skills for senior-level interactions and VIP support.

• Experience with Microsoft Office 365, ServiceNow, and mobile device management (Intune).

• Solid knowledge of ITIL principles, network fundamentals (TCP/IP, DNS, DHCP, VPN), and cybersecurity.

• Highly organized, with the ability to manage multiple priorities in a dynamic environment.

• Hands-on approach, able to support users directly and resolve technical issues efficiently.