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Customer Service TEAM LEAD - FS Trading Company!
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 10 million yen |
Job Description
As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency.
Client Details
Our client is a global Fintech company which develops and successfully operates a leading online trading platform with users all over the world. The company is listed in the London stock exchange.
Description
As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency.
Among the Main Responsibilities:
- Work closely with the global CS Teams and product Teams to improve customer experience and optimize product features
- Build and lead a strong CS Team for Japan
- Process operations related matters such as customers onboarding, deposits and withdrawals
- Handle customer inquiries via phone, emails, chats about the company services
Job Offer
- A supportive and collaborative work environment
- Comprehensive training programs
- Flexible hybrid work environment
- Opportunities for professional growth and development
- A rewarding leadership role in the Financial Services Industry
If you are a passionate and committed professional looking to make a significant impact in a leading organization, we encourage you to apply.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
The ideal candidate comes from the financial services industry and has leadership experience in customer support. Among the main qualifications:
- Customer service experience in the Financial Services industry
- Leadership experience supervising/managing members
- Fluent level of Japanese and English (both verbal and written)
- Okay to take the JSDA and FFAJ licenses upon joining unless already in possession
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 10 million yen |
| Industry | Securities |
Job Category
- Customer Service, Secretary and Administration > Call Center SV, Leader, Manager
