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Job ID : 1528030
Date Updated :
March 19th, 2025
Client Integration & Support Engineer
| Hiring Company | IDEMIA JAPAN |
| Location | Tokyo - 23 Wards, Shibuya-ku |
| Job Type | Permanent Full-time |
| Salary | 6.5 million yen ~ 8.5 million yen |
Work Style
Remote Work and WFHJob Description
- To assist the Regional Director of Sales in promoting the capabilities of the IDEMIA products and solutions during customer meetings.
- Answer technical questions and highlight IDEMIA’s key differentiators.
- Participate in demonstrations to show how the IDEMIA products and solutions can fulfil the customers’ requirements.
- Provide support on the IDEMIA Biometric devices to our partners and system integrators during all stages of a proof of concept.
- Fully understand the requirements for the proof of concept.
- Support the partner/systems integrator with the setup of IDEMIA products & solutions prior to the start of the proof of concept.
- Be the main technical contact on the IDEMIA products & solutions during the proof of concept.
- Attend regular meetings with the system integrator to understand the progress of the proof of concept.
- Assist the Director of Sales in defining the best product fit and solution architecture to meet the customer requirements for key projects.
- Collaborate with the partner, SI and customer to fully understand their requirements.
- Present the proposed solution to the partner, SI & Customer and answer technical questions around the proposed solution.
- Act as the technical Voice of the Customer to identify and articulate key evolutions of IDEMIA products & solutions to Product Management
- Develop awareness of competitor products and positioning, provide to Product Management product evolutions required to meet market demands and market evolutions
- In close cooperation with Client Integration & Support Manager APAC & India and Regional Sales Director, keep track to final resolution of technical issues which impact customer operations.
- Provide weekly & monthly reports of activities to the Client Integration & Support Manager APAC & India.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 75%) |
| Minimum Japanese Level | Native |
| Minimum Education Level | Post Grad Degree (PHD/MBA etc) |
| Visa Status | Permission to work in Japan required |
Required Skills
- 2 to 5 years of relevant experience in a technical position with a strong customer focus/interaction.
- Master's degree (IT/Electronics Engineer) preferred or equivalent work experience.
- Experience of Physical & Logical Access Solutions would be an advantage.
- Experience of working with Linux would also be an advantage.
- Good understanding of English (Written & Spoken).
- Possess strong problem-solving skills and a proven ability to communicate issues and solutions.
- Be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation.
- Able to work under pressure
- Demonstrated verbal (including presentation in person and remote) and writing communication as well as excellent listening skills.
- Have experience in working collaboratively with business partners to effectively resolve problems
- Be self-directed and self-motivated as well as accountable for results.
- Excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail;
- Able able to understand and manage conflicting priorities.
- Able to build trusting relationships in order to gain support and achieve results, at all levels of the Organization; must be able to Work in a team environment and to partner/interface with peers, sales staff and field technicians
- Proficient in Microsoft Word, Excel and PowerPoint.
- Be available and willing to travel.
- Have ability to submit accurate and timely reports as needed
Job Location
- Tokyo - 23 Wards, Shibuya-ku
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 6.5 million yen ~ 8.5 million yen |
| Salary Bonuses | Bonuses paid on top of indicated salary. |
| Salary Commission | Commission paid on top of indicated salary. |
| Industry | System Integration |
Job Category
- Sales > Pre-sales
- IT, Web and Communication > Technical Support
- IT, Web and Communication > Pre-sales, Sales Engineer
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | Majority Japanese |
