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Customer Seller Support
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 6 million yen |
Job Description
As a Customer Support Specialist, you'll assist customers via email and phone, resolving inquiries and issues. You'll also collaborate with various teams and contribute to process improvements while ensuring customer satisfaction.
Client Details
Well-known E-commerce business
Description
Key Responsibilities
- Respond to customer inquiries via email and phone
- Support sellers with platform-related issues and provide solutions
- Handle escalations and collaborate with internal teams
- Collect customer feedback to improve support processes
- Build strong relationships with sellers and contribute to their success
Job Offer
✅ Competitive salary up to 6M JPY
✅ Flexible hybrid work environment (2 days WFH per week)
✅ Join a global team and support one of the biggest eCommerce platforms
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
Requirements
- 3+ years of customer support experience, ideally in eCommerce
- Fluent in Japanese, business-level English
- Strong communication and problem-solving skills
- Experience working in a hybrid or remote environment is a plus
- Familiarity with tools like Slack, Zoom, and Microsoft Office
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 6 million yen |
| Industry | Other |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
