PR/086946 | Customer Service (m / f / d)

Company Overview 

 The Japanese leading automotive parts manufacturing company is looking for customer service (m/f/d) to deliver high-quality products and exceptional customer service. Their dedication to innovation and excellence has made them a trusted partner in the automotive industry.

Key Responsibilities:

• Serve as the primary point of contact for German-speaking customers.

• Respond to customer inquiries via phone, email, and other communication channels.

• Provide accurate information about the products and services.

• Resolve customer issues and complaints in a timely and professional manner.

• Maintain and update customer records in the database.

• Collaborate with internal teams to ensure customer needs are met.

• Identify opportunities to improve customer satisfaction and loyalty.

• Prepare and present regular reports on customer service activities.

Qualifications:

• Native-level proficiency in German.

• Business-level proficiency in English.

• Minimum of 7 years of experience in customer service.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Knowledge of the automotive industry is a plus.