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PR/109156 | Customer Support and Sales Support
| Location | India, Chennai |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Reporting to: Team Lead
Experience: 2-5 Years in relevant industry
Job Responsibilities:
- Review quotations and issue Purchase Orders (POs).
- Coordinate with the Sales team to ensure on-time delivery.
- Handle channel partners and manage delivery push-in and push-out requests based on needs.
- Manage account receivables and maintain records of slow-moving products, Accounts Receivable (AR) ratio, customer sales, etc.
- Maintain strong relationships with customers.
- Bring new ideas to improve current internal processes.
- Coordinate shipments with the factory, warehouse, and channel partners to ensure timely and accurate delivery.
- Monitor and track shipment status and resolve any issues that arise during the shipping process.
- Prepare management reports on sales performance, customer feedback, and other key metrics.
Key Requirements:
- Proven experience in customer support and sales support roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in using relevant software and tools for managing quotations, POs, and customer records.
Preferred Qualifications:
- Experience in the electronics industry.
- Familiarity with Murata Electronics products and services.
- Education Qualification: Graduation in any discipline.
Performance Metrics:
- On-time Delivery Rate: Percentage of orders delivered on or before the promised date.
- Quotation Accuracy: Accuracy and completeness of quotations issued.
- Customer Satisfaction Score: Feedback from customers regarding their experience.
- Accounts Receivable Turnover: Efficiency in collecting receivables.
- Shipment Accuracy: Percentage of shipments delivered without errors.
- Process Improvement Initiatives: Number and impact of new ideas implemented to improve internal processes.
- Channel Partner Satisfaction: Feedback from channel partners regarding coordination and support.
- Management Report Quality: Accuracy, timeliness, and comprehensiveness of management reports.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- India, Chennai
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Other (Trade) |
Job Category
- Other > Other
