【英語を活かす】カスタマーサービスマネージャー/ Customer Service Manager

A multinational industrial solutions company is looking for a Customer Service Manager. The selected candidate will oversee service operations, manage service technicians, and ensure seamless service delivery.

Headquartered in North America, this global company offers industrial tools and solutions. With several decades of history and a large global workforce, this company has been a key player in the industry since its inception.

Keywords:

カスタマーサービス, サービス管理, 技術サポート, ISO認証, 事業運営, 在庫管理, 求人, 外資系

Job Ref: S8DT3T

Responsibilities:

• Manage service operations, service personnel, workshops, and mobile vans
• Analyse monthly branch results, provide feedback, and submit analytical reports
• Supervise fleet operations, schedule routine maintenance, and manage calibration equipment
• Ensure compliance with service department processes, ISO 17025, and quality policies
• Provide technical support to technicians, customers, and sales teams
• Oversee service administrator functions, including client updates, invoicing, and document filing

Requirements:

• Bachelor's degree or equivalent experience
• More than 5 years of supervisory or leadership experience
• Strong understanding of quoting, invoicing, and business practices
• Proficient in MS Office Suite and software platforms