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PR/158665 | IT Help Desk_Customer Service
| Location | Malaysia, Kuala Lumpur |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Company Background :
New set up IT outsourcing company (focus on online gaming client)
Working hours: 11am - 8pm (2 days off per week)
Job Responsibilities :
Provide excellent and timely customer service.
Understand and meet customers' needs effectively.
Handle customer inquiries and feedback with care.
Ensure prompt fulfillment of customer requirements.
Maintain accurate system data and records.
Assist in testing and troubleshooting.
Offer product-related information and support bidding processes.
Identify opportunities to improve processes and enhance customer experience.
Resolve IT issues and address customer complaints.
Meet service performance targets and comply with guidelines.
Support team members during staff shortages in customer service.
Job Requirements:
Diploma or Degree in any field.
Previous experience in customer service or technical support, preferably in IT industry.
Fluency in Mandarin and English preferred as required to interact with Taiwan and China customers.
Availability to work on weekends and public holidays.
Fresh graduates are encouraged to apply.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Kuala Lumpur
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Business Consulting |
Job Category
- Other > Other
