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End User Technical Support Retail Company
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 7 million yen |
Work Style
Flex TimeJob Description
As an IT Helpdesk Support, you will provide technical assistance to end-users, resolve IT-related issues, and contribute to the smooth operation of the company's IT infrastructure in Tokyo.
Client Details
Our client is a prominent European retail company that has established a strong global presence. With a focus on delivering exceptional customer experiences, the company is expanding its operations in Tokyo and seeks talented individuals to bolster its helpdesk support team.
Description
- Provide frontline technical support and troubleshooting for end-users, ensuring timely resolution of IT-related issues.
- Collaborate with team members to maintain and enhance the company's IT infrastructure, including hardware, software, and network systems.
Job Offer
- Competitive salary and benefits package.
- Opportunity to work with a well-established European retail company and gain exposure to international practices.
- Continuous learning and professional development opportunities.
- A collaborative and inclusive work culture that values diversity and innovation.
- Career growth prospects within a rapidly expanding organization.
To apply, please submit your updated resume and a cover letter highlighting your relevant experience and motivation for joining the team. We look forward to reviewing your application!
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Required Skills
- Experience: Minimum of 2 years in a similar IT helpdesk/support role, preferably in a multinational environment.
- Skills: Proficiency in troubleshooting hardware, software, and network issues. Strong knowledge of Microsoft Windows, Office 365, Active Directory, and remote desktop tools.
- Personal Qualities: Excellent communication and interpersonal skills, customer-oriented mindset, ability to work independently and collaboratively in a fast-paced environment, and a proactive attitude toward problem-solving.
- For This role, Fluency in English and Japanese is a must
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 7 million yen |
| Industry | Bank, Trust Bank |
Job Category
- IT, Web and Communication > In-house SE, System Management
