D2C Ecommerce Manager (9M)

• Lead the development and execution of an eCommerce strategy to drive growth and profitability.
• Manage the end-to-end operations of the eCommerce platform and oversee a talented team to optimize performance.

Client Details

• A rapidly expanding and innovative eCommerce startup known for its unique approach to retail and marketing, blending technology and design to deliver exceptional customer experiences.
• The company is committed to sustainability, creating better customer experiences, and offering flex working arrangements, making it an attractive environment for ecommerce professionals.

Description

• Develop and execute the eCommerce strategy in line with global goals.
• Oversee website and marketplace revenue management.
• Manage end-to-end website development and daily operations.
• Drive experimentation and optimization of the online customer experience.
• Lead retention and loyalty initiatives to increase customer lifetime value.
• Monitor trends and competitors to keep the platform competitive.
• Ensure platform uptime, security, and scalability.
• Conduct user experience and performance testing to improve conversion rates.
• Collaborate across departments to ensure seamless operations.
• Hire, mentor, and lead a talented team of designers, engineers, and product managers.
• Communicate eCommerce strategy and priorities to cross-functional teams.
• Analyze performance metrics to drive insights and optimize performance.

Job Offer

• Hybrid working options and the ability to work remotely or from the office.
• 20+ days of annual leave, with additional time off for volunteer, parental, and personal leaves.
• Access to a Learning Management platform for continuous growth and development.
• Opportunities for personal growth budgets and dedicated learning days.
• An inclusive and supportive company culture with a focus on work-life balance and employee well-being.
• Employee Assistance Program offering unlimited sessions for financial, relationship, and mental health support.
• A socially responsible company with a strong commitment to sustainability, including BCorp certification and partnerships with environmental organizations.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lien Nguyen at +81 3 6832 8657.

• Native or fluent in Japanese (N1) and proficient in Business English.
• Experience in eCommerce leadership, especially in a fast-growing consumer brand.
• Proven experience managing a team and global stakeholders.
• Expertise in eCommerce operations, including production, design, CMS, and sales management.
• Ability to create clear, actionable product specifications and user stories.
• Skilled in agile/scrum methodology and collaboration with design and development teams.
• Strong analytical skills, with experience in optimizing conversion rates and analyzing site traffic.
• Experience in Shopify store management and content adjustments to improve performance.