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PR/158604 | Service Manager
| Location | Malaysia, Selangor |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
currently looking a motivated and experienced Service Manager to managing and improving the operation of Authorized Services Centers (ASC) and Factory Service Centers (FSC) nationwide.
Location to work: Subang Jaya, Selangor
To manage, handle, educate and improve entire topic of Authorized Service Centers (ASC) nationwide.
- To manage, supervise, educate, repairing and improve entire operation of Factory Service Centers (FSC).
To repair tools and returning to customer within 48 hours.
- To build a strong service team that provide professional service to assist customer on technical consultation and technical troubleshooting of any Makita tools.
Maintain expand ASCs network nationwide and build good relationship with customers, ASCs and Dealers.
- Consistently sensitive about after-sales service issue and upgrade the level of service from time to time by visiting ASCs and dealers.
To improve competency level of ASCs by providing necessary training and make sure all ASCs understand their obligation of being Makita ASC
- To assess ASC and filling in the gap in servicing.
To understand the user’s usage or application when receiving their tools for repairing, then propose to BD team to visit them by recommending them to change to better products.
- Plan and propose spare parts inventory level that enough to avoid issue of insufficient spare parts including new products.
To manage all warranty claims and assist customer service upon customer feedback and complaints.
- To prepare FSC monthly report of all the repair tools in the service center on every first working day of the month.
To prepare monthly report of all the repair tools including SIRIM and WH97 tools in the service center each 3rd of the month.
- Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
To review labour pricing for repairing.
- To review price adjustment for spare parts.
To review engineering change for tools and make spare parts suggestion.
- SIRIM rework and write-off in stock adjustment form if any spare part broken.
To meet 5S of working place.
- To cooperate with other departments for smooth functioning of the organization.
To assist in repairing and maintain the company assets and property when necessary.
- Others ad-hoc duties will be assigned from time to time when and as necessary by the superior.
- Candidate must possess at least Diploma, Bachelor’s Degree in Mechanical Engineering or any other related fields.
- Minimum five (5) years of working experience in service repairing and team management skill.
- Experience in power tools repair is an added advantage.
- Possess a strategic mind set with high level of integrity, ethics and results driven.
- Excellent analytical, problem solving, interpersonal and communication skills.
- Excellent participatory management skills, effective team-builder with high accountability for his/her actions.
- Required skills: Microsoft Power Point, Words & Excel.
- Required language: English, Bahasa Malaysia
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Selangor
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Industrial Facilities |
Job Category
- Other > Other
