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PR/094574 | IT Service Desk (HSK / Mandarin / Chinese)
| Location | Vietnam, Ho chi Minh |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Our client is an IT company.
Job Responsibilities
- Serve as the initial point of contact for technical support requests via phone, email, and support tickets.
- Collaborate with team peers to provide best-in-class customer service for aligned tasks.
- Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.
- Should have a basic understanding of Major Incident Management (MIM).
- Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar).
- 2-7 years of experience in Service Desk/Technical Support.
- An ITIL certification is desirable.
- Mandatory - Mandarin Language Certification: HSK Level 4+ and/or BCTL Advanced Level.
- Provide support through Calls, Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment.
- Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Vietnam, Ho chi Minh
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | IT Consulting |
Job Category
- Other > Other
