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PR/094573 | Japanese IT Service Desk Analyst
| Location | Vietnam, Ho chi Minh |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Our client is an IT company.
Job Responsibilities
- Serve as the initial point of contact for IT support requests via phone, email, and tickets, assisting users in both Japanese and English.
- Provide first-line troubleshooting for hardware, software, network, and application-related issues.
- Collaborate with team peers to provide best-in-class customer service for aligned tasks.
- Following internal procedures, escalate complex or unresolved issues to the appropriate L2 or L3 support teams.
- Monitor service desk queues and prioritize requests based on urgency and impact.
- Have 2-7 years of experience in Service Desk / Technical Support (L1).
- Fluency in Japanese and English, with the ability to explain technical issues to non-technical users.
- Provide support through Calls, Emails, and self-service tickets and should be willing to work in a 24/7 rotational shift environment.
- Excellent customer service skills to support Global customers.
- Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Vietnam, Ho chi Minh
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | IT Consulting |
Job Category
- Other > Other
