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Call Center Manager - Hardware
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 10 million yen ~ 12 million yen |
Job Description
As a Customer Service Manager, you will oversee outsourced call centers, manage customer issues, and lead a team to ensure exceptional service. You'll collaborate across departments to improve processes and shape customer service offerings, with potential for global impact.
Client Details
We are a leading company in the robotics industry, known for innovation and top-tier products.
Description
- Oversee outsourced call centers and manage customer service operations.
- Lead and support a small team to resolve customer inquiries and issues.
- Collaborate with cross-functional departments to enhance customer service processes.
- Drive improvements for call centers, repair centers, and overall customer experience.
- Shape new service offerings and support business growth in Japan and beyond.
Job Offer
Salary: Up to 12M JPY + 15% incentive
・ Location: Tokyo 23 wards
・ Work Hours: Monday-Friday, 9 AM - 6 PM (Flexible work arrangement, work from home as much as you want)
Benefits
・ Flexible Work Arrangement: Work from home every day if you wish. Office is available if preferred
・ Welcome Gift: New hires receive the latest product for free and can purchase products at a discounted rate
・ Defined Contribution (DC) Plan: Eligible
・ Paid Holidays:
o First Year - 10 days (depending on start date)
o Second Year - 11 days, increasing by 1 day per year thereafter
o Special Leave - 1 paid holiday for your birthday
・ Summer Vacation: 3 days (available from July to the end of October)
・ Standard Japanese Benefits: Includes transportation allowance, healthcare, pension, and other statutory benefits
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Proven experience in people management within BPO/contact centers.
- Background in the hardware or manufacturing industry.
- Strong problem-solving and customer service skills.
- Ability to manage and optimize customer service operations.
- Experience collaborating with internal teams to improve service delivery.
- Native-level in Japanese and Fluency in English
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 10 million yen ~ 12 million yen |
| Industry | Other |
Job Category
- Other > Other
