CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
Login or register to see your saved jobs and receive scout emails
Job ID : 1521623
Date Updated :
February 11th, 2025
PR/094765 | Logistic Customer Service and operations Supervisor / Specialist
| Location | Singapore, Singapore 238843 |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Position Summary
We are looking for a dedicated and detail-oriented freight Customer Service Executive to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating and handling airfreight and ocean freight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.
Customer Support - Act as the primary point of contact for customers regarding the inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction. Shipment Coordination - Manage the logistics of airfreight and ocean freight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries. Problem Solving - Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs. Documentation and Compliance - Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight and ocean freight shipments. Collaboration - Work closely with the teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery. Performance Tracking - Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.
Qualifications
Customer Support - Act as the primary point of contact for customers regarding the inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction. Shipment Coordination - Manage the logistics of airfreight and ocean freight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries. Problem Solving - Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs. Documentation and Compliance - Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight and ocean freight shipments. Collaboration - Work closely with the teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery. Performance Tracking - Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.
Qualifications
- Degree in Logistics, or a related field preferred.
- Minimum of 3 years of experience in freight forwarding operation.
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
- Minimum of 3 years of experience in freight forwarding operation.
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
Catherine Qu
JAC Recruitment Pte Ltd
EA Personnel: R22104823
EA Personnel Name: QU QIUSHI
#LI-JACSG
#countrysingapore
JAC Recruitment Pte Ltd
EA Personnel: R22104823
EA Personnel Name: QU QIUSHI
#LI-JACSG
#countrysingapore
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Singapore, Singapore 238843
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Logistics, Storage |
Job Category
- Other > Other
