Senior AV Engineer ( Team Leader ) Exclusive job

About the Role

We are looking for a Senior AV Engineer to take the lead in managing AV infrastructure, executive event support, and technical troubleshooting for a multinational client in Tokyo. This role involves mentoring AV engineers, handling complex AV setups, and ensuring high-quality AV services for executive-level events and corporate meetings. The Senior AV Engineer will also serve as the primary escalation point for AV-related issues and contribute to process improvements and technology planning.

Key Responsibilities
•AV Infrastructure & System Maintenance

• Oversee the installation, maintenance, and troubleshooting of AV equipment including projectors, displays, video walls, microphones, speakers, and conferencing systems.
• Conduct preventative maintenance, firmware updates, and system optimizations for AV hardware and software.
• Work with global IT teams and third-party vendors to implement AV upgrades and ensure standardization across locations.

•AV Event Executive & Support

• Provide high-level AV support for executive boardrooms, VIP meetings, town halls, and corporate events.
• Act as the technical lead for high-profile live and virtual events, ensuring seamless AV execution.
• Work closely with event planners and executive teams to understand AV requirements and provide customized solutions.
• Oversee rehearsals, live event production, and post-event evaluations to ensure continuous improvement.

•Troubleshooting & Advanced Issue Resolution

• Serve as the primary escalation point for complex AV issues that L1/L2 engineers cannot resolve.
• Diagnose and troubleshoot audio, video, and network-related issues in real time.
• Optimize AV performance through signal flow analysis, latency reduction, and software/hardware tuning.
• Implement backup and redundancy plans to mitigate failures during critical events.

•Leadership & Process Optimization

• Mentor and train junior AV Engineers, ensuring they develop the necessary skills to operate independently.
• Develop and document standard operating procedures (SOPs), troubleshooting guides, and best practices.
• Evaluate and propose new AV technologies that align with the client's long-term AV strategy.
• Collaborate with IT leadership to enhance AV system security, compliance, and integration with corporate IT networks.

•Collaboration & Reporting

• Work within the client’s ticketing system to track and manage AV incidents and service requests.
• Participate in monthly performance reviews with the Service Delivery Manager and client stakeholders.
• Communicate with global IT and AV teams to ensure alignment with corporate AV policies.

Work Conditions

• Full-time, on-site role at the client’s Tokyo office.
• Requires flexibility to support early morning or late evening corporate events.
• Occasional travel may be required for AV installations or corporate site visits.

Qualifications & Experience

• 5-10+ years of experience in AV design, installation, support, and troubleshooting.
• Strong expertise in AV control systems (Crestron, AMX, Extron) and DSP programming (Biamp, QSC, Dante, Audinate).
• Advanced knowledge of video conferencing platforms (Zoom, Microsoft Teams, Cisco Webex, Google Meet).
• Hands-on experience with AV-over-IP solutions, signal routing, and networked AV environments.
• Ability to lead AV projects, including deployments, system upgrades, and integrations.
• Experience working in enterprise or high-profile corporate environments.
• Strong problem-solving skills, ability to work under pressure, and adaptability in fast-paced situations.
• Excellent communication skills in English (Japanese proficiency is a plus).

Preferred Certifications

• Crestron Master Programmer / NVX Certification
• QSC Q-Sys Level 2+
• Extron AV Associate or Control Specialist
• Dante Level 2 or 3 Certification
• Cisco CCNA (preferred for AV-over-IP networking)
• Microsoft Teams Rooms Certified Professional