Executive Events AV Engineer Exclusive job

About the Role
We are seeking a highly skilled AV Engineer to join our team, providing on-site Audio-Visual (AV) infrastructure support and executive user support for a multinational client in Tokyo. This role involves maintaining AV systems, troubleshooting technical issues, and ensuring seamless AV experiences for corporate events and executive meetings.

Key Responsibilities
•AV System Support & Maintenance
o Perform daily health checks on AV systems, including displays, conferencing tools, microphones, and speakers.
o Conduct preventative maintenance such as firmware updates, cleaning, and cable management.
o Monitor AV assets and proactively address technical issues.
•AV Event & Executive Support
o Provide L1 support for executive AV needs, ensuring flawless boardroom and virtual meeting experiences.
o Set up and manage AV equipment for corporate events, town halls, and hybrid meetings.
o Troubleshoot real-time issues during live events and provide quick resolutions.
o Work closely with event coordinators to prepare and rehearse AV setups.
•Troubleshooting & Issue Resolution
o Diagnose and resolve audio, video, and connectivity issues for AV equipment and IT-integrated AV solutions.
o Escalate complex technical problems to L2 or senior engineers when necessary.
•Collaboration & Communication
o Work within the client’s ticketing system to log and manage AV-related incidents.
o Coordinate with internal IT teams, vendors, and third-party service providers for repairs, upgrades, and equipment replacements.
o Communicate with global IT teams to align with corporate AV standards and policies.
•Documentation & Compliance
o Maintain accurate records of AV asset inventory and issue logs.
o Ensure all AV operations comply with corporate security policies and best practices.

Work Conditions
• Full-time, on-site role at the client’s Tokyo office.
• Requires flexibility to support early morning or late evening corporate events.
• Occasional coordination with global IT teams across different time zones.

Qualifications & Experience
• 2-5 years of experience in AV installation, integration, and support within a corporate environment.
• Strong knowledge of video conferencing platforms (Zoom, Microsoft Teams, Google Meet).
• Experience working with AV hardware from Crestron, Logitech, Biamp, Cisco, Extron, or Polycom.
• Familiarity with control systems, DSP programming, and AV networking is a plus.
• Basic IT troubleshooting skills, including network connectivity and hardware/software issues.
• Ability to work independently and handle high-pressure event support scenarios.
• Strong communication skills in English (Japanese proficiency is a plus).

Preferred Certifications
• Crestron DigitalMedia or NVX Certification
• QSC Q-Sys Level 1 or 2
• Extron AV Associate or Control Specialist
• Microsoft Teams Rooms Certified Specialist