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CRM Specialist
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 7.5 million yen |
Job Description
Be the driving force behind the brand's shift to become a more "loyal customer driven business & brand" from the status quo of being a "one-time traffic driven business & brand".
Client Details
Our client is a luxury brand from Europe that has been renowned for their handbags and accessories. They are looking for someone to help improve the luxury experience for their valued customers.
Description
- Lead the creation and execution of the company's CRM strategy.
- Report CRM related KPIs to stakeholders (especially the retail team).
- Run data analysis (e.g., customer data, transaction data, Marketing engagement data) to specify the customers to target.
- Provide list of VIC and high priority customers to be approached by store associates.
Job Offer
- International work environment.
- Hybrid work environment.
- Flextime available.
- Career growth opportunities.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- CRM experience at a fashion/luxury retail brand or similar industries.
- The ability to extract and analyze data (i.e., customer data, transaction data, Marketing engagement data).
- Ability to simplify things for a wider audience, clarifying the key findings and action plans.
- NATIVE level Japanese and Business level English.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 7.5 million yen |
| Industry | Retail |
Job Category
- Marketing and Product Development > Sales Promotion, Marketing Planning
- Marketing and Product Development > Marketing Research, Analysis
- Marketing and Product Development > Marketing Planning, Web Planning
