PR/116642 | Customer Service Manager (Japanese-speaking, JLPT N1)

Position: Customer Service Manager (JLPT N2, N1)

Job Duties & Responsibilities

• Responding to give the products information to the customers. 

• Handling inquiries about lost cards, cards not working, overseas cash advances, and insurance attached to the card.
  Supporting Customers, Responding to customer inquiries.

• Supporting mainly Japanese customers in the lounge area.
  Introducing and making reservations for restaurants, hotels, spas, tours, etc.

• Supporting mainly Japanese customers but sometimes supporting customers from oversees.

• Negotiating and Creating Promotions 

• Posting Articles and Updating Information on the Website
  Visiting member stores and collecting information.

• Creating blog articles (in Japanese) and posting them on the website.

• Data Summary and Analysis of Lounge Utilization and Sales
  Monthly data extraction, data summary, analysis, and reporting to the manager.
  
  

Qualifications

• Bachelor’s degree or higher.

• Japanese Language Test Level 1 reading and writing required (an equivalent level at Level 2 is also possible).

• Business-level English.

• Preferably have experience studying or working in Japan.

• Experience in marketing is a plus.

• Good communication skills.

• People who like to serve customers.

Benefits

• Bonus 

• Yearly salary increments.

• Overtime payment

• Social Security Fund

• Provident Fund

• Group insurance (IPD/OPD/Dental)

• Annual health checks up every year

• Public training / Inhouse training.

• etc.