CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CS Aftersales Manager for Luxury Retail Brand
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
Job Description
The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers.
Client Details
This opportunity is with a highly respected, large organization within the retail industry. Known for its commitment to excellence and a strong presence in the market, the company prides itself on its high standards of customer service and quality products.
Description
The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Main responsibilities include:
- Systematization, efficiency improvement and related project management
- Implementation and maintenance of after-sales service policies
- Communicating with HQ abroad
- Planning and implementation of technical and quality control training for store staff
Job Offer
- A supportive and professional work environment in the heart of Tokyo
- Opportunities for career growth within the industry
- Possibility of internal transfers and potential moves within APAC
This is a fantastic opportunity for a seasoned customer service professional to further their career in a large and respected organization. We encourage interested applicants to apply today.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
A successful CS Manager candidate should have:
- A strong background in customer service management within the Retail industry
- Manager experience in customer service
- Experienced in customer service aftersales
- High business level of Japanese
- An interest in the luxury retail industry is required
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
| Industry | Other |
Job Category
- Customer Service, Secretary and Administration > Other (Customer Service, Secretary and Administration)
- Customer Service, Secretary and Administration > Customer Service, Customer Success
