Import/Export Customer Service for Global Logistics Company

The CS Representative will facilitate the operations of all shipments (air and domestics transportation). You will ensure timely and movement of freight and information; this includes processes from booking through the confirmation of shipping.

Client Details

A leading international logistics company.

Description

The CS Representative will facilitate the operations of all shipments (air and domestics transportation). You will ensure timely and movement of freight and information; this includes processes from booking through the confirmation of shipping. Main responsibilities will involve:

- Communicates with customers and vendors to ensure the shipment moves smoothly.

- Handles customer and vendor billings.

- Responds to escalated shipment problems, matters, and delays from the team and works with
management to handle them with a high sense of urgency.

- Schedules and dispatches agents/drivers to appropriate locations according to predetermined
schedules, customer requests, and/or immediate needs

- Communicates with agents/drivers and origin and destination location agents regarding
shipment status, special handling, and delivery processes

Job Offer

• Diverse and international job scope
• Dynamic environment for a great career development

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

The Team in Tokyo is looking for candidates with the following strengths/qualifications:

- Experience in the industry and in a similar role (logistics CS/freight forwarding)

- Good customer service skills dealing with a variety of people

- Fluent level of Japanese language and business English skills

- Available to work different shifts which will include evenings, weekends, and public holidays.

- Good time management skills, ability to organize information