PR/116597 | Japanese Customer Support Specialist (Japanese-speaking JLPT N1)

Position: Japanese Customer Support Specialist (Japanese-speaking JLPT N1)

Location: Bangkok

Job Description:

• Responsible for answering phone calls and emails for Japanese owners of foreign timeshare resorts.

• Handle reservations and provide information on resorts, hotels, etc.

• Manage annual management fee payments and loan account information.

• Oversee ownership information and points management.

Qualifications:

• Business-level English, Japanese proficiency with JLPT N1

• Team spirit and a strong commitment to customer satisfaction.

• Ability to provide cheerful and pleasant service.

• At least 3 years of professional experience; for those with a vocational school, junior college, or high school diploma: at least 5 years of professional experience (for visa purposes).

Working Conditions:

• Working Hours: 7:00 AM to 4:00 PM

• Days Off: Full two-day weekends (regular days off: Saturday and Sunday). Special leave according to the company calendar.

• Other Leave: Paid leave: 10 days

• Visa and Work Permit: Provided by the company.

• Salary: Base salary of 50,000 THB + housing allowance of 10,000 THB.

• Bonus: Once a year (based on performance), with additional incentives available.

• Salary Review: Once a year.

• Other Benefits: Social insurance enrollment, private health insurance, annual health check-up, Provident Fund (retirement savings).