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Job ID : 1516774 Date Updated : January 23rd, 2025

Customer Service Executive

Hiring Company IDEMIA JAPAN
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 5 million yen ~ 7 million yen

Work Style

Remote Work and WFH Casual Clothing Flex Time

Job Description

Responsibilities

  • Manage all customer contacts relating to operational activity.
  • Create and maintain customer SLA documents.
  • Management of order expectations, customer order status and maintaining customer WIP tables.
  • Utilize various internal systems to process customer actions (change requests/none-complaint reports i.e. customer complaints).
  • Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion.
  • Ensure pipeline accuracy by providing sales teams with regular customer feedback and weekly revenue landing reports.
  • Communicate customer requirements internally, chasing progress with all departments (Manufacturing, Service Center, Sales, Technical Support, global supply chain etc.)
  • Develop specialized knowledge of ERP systems to process orders (Microsoft D365/SAP B1)
  • Invoicing based on the incoterms agreed with the customer (align with Finance)
  • Submit Sales Report and carry-over by every 1st day of the month
  • Coordinate and report all quality incident thru Customer Complaint System (CRM tool)
  • Gain an understanding of and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
  • Follow and maintain IDEMIA HR values, processes and policies.

 

 

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Experience & Background

  • University degree + 3 to 4 years’ experience in a similar role
  • Fair Knowledge/background in Logistics.

 

Language

  • Fluent in English, and Mandarin speaking is a bonus plus.

 

Other skills required

  • Demonstrate strong detailed oriented skills, be service-oriented, self-motivated, and a team player.
  • While working in a pressurized working environment, resolve unexpected conflicting demands with assertiveness and objectivity in a firm manner.
  • Be approachable and solution-oriented in resolving issues, with an enthusiastic ‘can do’ attitude.
  • Maintain a professional demeanor when interacting with management, employees and external contacts.
  • Consistently exercise discretion in handling interactions, and in directing internal and external customers to the appropriate party for resolving problems or complex issues.
  • Multi-task and produce accurate documents and reports.
  • Process oriented and good understanding of Customer Support specific processing especially related to orders management and delivery.
  • Perfect command of IT tools and Software.

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Permanent Full-time
Salary 5 million yen ~ 7 million yen
Salary Bonuses Bonuses included in indicated salary.
Industry Communication

Job Category

  • Customer Service, Secretary and Administration > Customer Service, Customer Success

Company Details

Company Type Large Company (more than 300 employees) - International Company