Customer Service Manager - Corporate Travel

Oversee contact center operations, ensure KPIs, quality, and service alignment. Collaborate on system integration, train teams, and prioritize client satisfaction.

Client Details

A global leader in the travel services industry, providing comprehensive solutions such as hotel bookings, airline tickets, and transportation services to customers worldwide.

Description

• Oversee customer contact center operations, ensuring KPIs are met and service quality standards are maintained.
• Manage shift schedules and monitor service levels, taking appropriate action when needed.
• Support system integration and procedure implementation, training teams and monitoring performance.
• Collaborate with management to align with strategic goals and implement system and policy updates.
• Analyze performance trends, identify gaps, and develop actionable solutions.
• Serve as a liaison between operations and business teams, prioritizing client needs and values.

Job Offer

• An estimated salary range of 8M-11M JPY
• Work from home options to support a balanced lifestyle.
• Opportunities for professional growth within the Leisure, Travel & Tourism industry.
• A supportive and collaborative work environment in a Tokyo-based company.
• Company-wide recognition for outstanding performance.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

A successful Service Manager should have:

• Japanese Proficiency, Fluent in English, Chinese proficiency is a plus
• Minimum 2 years people management in customer service, call center or inhouse
• Amenable to work onsite in Tokyo Office