Call Center Operations Manager, Gaming Company up to 8.7M JPY

As an Operations Manager, you'll lead a team to deliver exceptional customer support for top-tier gaming clients, managing performance, KPIs, and client relationships. This role offers a competitive salary, hybrid work flexibility, and the chance to grow in the gaming industry.

Client Details

The company is a top-tier BPO provider, supporting global gaming brands with customer service and player experience solutions. They specialize in delivering high-quality, end-to-end support across various gaming titles.

Description

• Manage team performance, reporting, budgeting, and client satisfaction.
• Directly communicate with clients to oversee multiple gaming titles.
• Coach team leads and agents to meet and exceed KPIs and quality standards.
• Work collaboratively within a diverse team of Operations Managers in Japan.

Job Offer

Salary: Total package up to 8,700,000 JPY (base + annual bonus).

Work Schedule: Monday-Friday, 10 AM - 7 PM; hybrid setup with flexibility (1 day/week in office; more during probation).

Overtime: 45 hours/month paid at 1.25x hourly rate.

Paid Time Off: 17 days/year (summer, winter, and annual leave).

Training: Comprehensive onboarding and role-specific training.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

A successful Operations Manager should have:

Experience: 2-3 years of people management in an in-house or call center environment.

Language Skills: Native-level Japanese and fluent English.

Passion: A deep interest in the gaming industry or related fields.