PR/116378 | Senior Customer Services Specialist

Senior Customer Support Specialist (80-100K)

Location: Chonburi

Job Responsibilities:

• Ensure timely fulfillment of orders and track delivery schedules to meet customer expectations.

• Monitor customer demand trends, identify abnormal fluctuations, and develop material preparation strategies accordingly.

• Manage and control inventory at overseas hubs to optimize inventory levels and minimize costs.

• Monitor and maintain inventory at reasonable levels. Proactively negotiate with customers to manage aging inventory.

• Safely and promptly collect payments from customers.

• Investigate root causes of returns, determine liability, and ensure minimal impact on customers.

• Manage excess and obsolete inventory, and process claims with liable parties.

• Understand customer requirements and standards, address customer complaints promptly, and continuously enhance customer satisfaction.

Qualification:

• More than 3 years of supply chain management experience, familiar with electronic manufacturing.

• Bachelor's degree or above in Business Administration or related field

• Proficient in English listening, speaking, reading and writing

• Proficient in MS office (Excel, PPT).

• Familiar with SAP operating system is preferred.