PR/117673 | Japanese Speaking Customer Service Liaison

Title 

Japanese Speaking Customer Service Liaison

Salary

£22,000 -  £26,000 per annum

Job profile

A Japanese global freight forwarding company are looking for an CS Liaison.

Key Responsibilities:

• Serve as the primary point of contact for clients moving internationally, providing guidance and support from initial inquiry through the completion of the move.

• Coordinate with international moving teams, shipping companies, and customs agents to ensure timely and efficient service delivery.

• Assist clients with all documentation and requirements related to customs, shipping regulations, and import/export processes.

• Handle inquiries, concerns, and complaints from customers, resolving issues quickly and efficiently to ensure customer satisfaction.

• Provide clients with quotes, timelines, and updates on the status of their relocation, managing expectations and keeping them informed throughout the process.

• Maintain detailed records of all customer interactions, shipments, and documentation using customer relationship management (CRM) systems.

• Work closely with internal teams (logistics, operations, sales) and external vendors to ensure smooth coordination of all moving services.

• Monitor and track shipments, proactively addressing any potential delays or problems and communicating updates to clients.

• Support the preparation of cost estimates, invoices, and other related documentation for international moves.

• Identify opportunities for process improvements to enhance the overall customer experience.

Qualifications and Skills:

• Previous experience in customer service, preferably within the logistics, relocation, or international moving industry.

• Strong organizational and multitasking skills, with the ability to manage multiple client requests simultaneously.

• Excellent verbal and written communication skills in English and Japanese.

• Familiarity with international shipping regulations, customs requirements, and documentation for overseas relocations.

• Ability to work well under pressure and handle challenging situations with professionalism and patience.

• Proficiency in using office software (Microsoft Office, Excel, etc.).

• Strong problem-solving abilities and attention to detail.

• Customer-focused with a positive attitude and strong sense of responsibility.

Preferred Qualifications:

• Experience working in the international moving or logistics industry.

• Knowledge of import/export regulations and customs documentation.

Location

West London

Hours

Mon – Friday 0900am – 0500pm

Visa 

Eligible to work in the UK (inc YMS VISA)

About our client

A Japanese global freight forwarding company