Client Service - Luxury Retail up to 6M JPY

Join a prestigious luxury brand as a Client Service Advisor, providing exceptional over-the-phone customer support. Handle inquiries, reservations, repairs, and proactive upselling to elevate the client experience.

Client Details

Our client is a world-renowned luxury brand celebrated for its heritage, craftsmanship, and timeless designs.

Description

As a Client Service Advisor, you will be the first point of contact for our valued clients, offering premium over-the-phone customer service. Your responsibilities will include:

• Managing client inquiries with professionalism and expertise.
• Checking product stock availability and processing reservations.
• Coordinating product repairs, exchanges, and ensuring customer satisfaction.
• Conducting proactive outbound communications, including upselling through cold calls to enhance the client experience.

Job Offer

• A competitive salary, with an estimated range of 4M-6M JPY
• A work shift of 5 days per week, including weekends and public holidays
• A strong, supportive, and collaborative company culture
• Opportunities for professional development and growth

We welcome all qualified candidates who are passionate about customer service and the Luxury retail industry to apply. This is a fantastic opportunity to join a large organization in Tokyo that values its employees and is committed to their professional growth.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Minimum of 1 year of client service experience in a luxury brand or retail environment.
• Native-level proficiency in Japanese and fluency in English.
• Willingness to work onsite at the Tokyo office.