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End User IT Support
| Location | Tokyo - 23 Wards |
| Job Type | Temporary |
| Salary | 5 million yen ~ 6 million yen |
Job Description
Provide all types of support from telephone to remote access to desk-side including PC Hardware / Software installation and Maintenance.
Client Details
Global investment firm with nearly five decades of investment management experience. Headquartered in New York and has a presence in 23 cities across 4 continents - combining local expertise with a global perspective which include private equity, infrastructure, real estate, credit, impact, and growth technology.
Description
- Respond to the issues related to the proper function of their PCs
- Provide all tires of support from telephone to remote access to desk-side
- Respond to critical Incidents (PC or LAN failure) on an on-call basis
- Some report support for Regional Office & Branches
- Hardware / Software installation and Maintenance
- Maintenance and Upkeep of PC equipment
- Troubleshooting complex technical problems including Desktop and laptop, Monitors, Printers, Servicer room equipment, Firewall switch etc.
- Provide the proper installation and configuration of all PC hardware and software
- IT administration
- Manage all software licenses for the installed base of applications
- System Documentation, Project management, Vendor management
- IT service Account Administration
- Computer equipment inventory
- Maintain the user accounts, Group, Security, and access privileges
- Troubleshooting issues with Windows 10, Active Directory, DNS, DHCP
Job Offer
- Competitive salary
- Hybrid work
- Unlimited career growth
- International working environment
- Very collaborative culture
- Team based with diverse background of people
- Trainings
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jonathan Chua on +813 6832 8931.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Understanding of security practices including physical, internet, and wireless
- Understanding of user authentication, permissions, and encryption
- Service Desk Financial Industry experience is plus
- Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony, systems, messaging platforms and collaboration tools.
- Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Temporary |
| Salary | 5 million yen ~ 6 million yen |
| Industry | Investment Banking |
Job Category
- Technology (Other) > Technology (Other)
