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Job ID : 1511914
Date Updated :
December 20th, 2024
Account Service Manager
| Hiring Company | IDEMIA |
| Location | Tokyo - 23 Wards, Shibuya-ku |
| Job Type | Permanent Full-time |
| Salary | 8.5 million yen ~ 13 million yen |
Work Style
Remote Work and WFH Casual Clothing Flex TimeJob Description
- Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and add-on’s
- Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers, which includes driving and being accountable for the formulation, coherency and content of all offer reviews
- Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)
- Protects acquired customer base by securing customer loyalty
- Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)
- Develops intimate knowledge of customer’s operational environment and build strong relationships, including opening doors for new business opportunities
- Contributes to the account service management plan as required
- Negotiates contract change requests within or outside of the contract
- Aligns customer to product roadmap including driving product migrations
- Sells advanced products and services to contribute to new revenue streams
- Manages Account information within the Customer Relationship Management System
- Delivers contract for small account in autonomy
- Delivers the contract or business as usual (BAU) including revenue, Average Selling Price (ASP), cash collection and add-on’s for strategic account under supervision
- Aligns customer to product roadmap including driving product migrations
- Protects acquired customer base by securing customer loyalty
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 50%) |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- 5years experience in managing customer accounts (preferably in financial/ banking industry).
- Financial reporting and forecasting skills
- Development of account management plans
- Experience working in a matrix organization
- Experience and willingness to work for an MNC in a multi-cultural environment
- Demonstrate strong detail oriented skills, service-oriented, self motivated and a team player with a ‘can-do’ attitude.
- Good logistics knowledge.
- Maintain a professional demeanor when interacting with Management, employees and external parties.
- Consistently exercise discretion in handling interactions, and in directing internal and external customers to the appropriate party for resolving problems or complex issues.
- Multi-task and produce accurate documents and reports.
- Fluent Japanese and English
Job Location
- Tokyo - 23 Wards, Shibuya-ku
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 8.5 million yen ~ 13 million yen |
| Salary Bonuses | Bonuses included in indicated salary. |
| Salary Commission | Commission included in indicated salary. |
| Job Division | IDEMIA Smart Transaction-Payment Services |
| Industry | Other (Banking and Financial Services) |
Job Category
- Sales > B2B Sales
- Customer Service, Secretary and Administration > Customer Service, Customer Success
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
