CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
Customer Support at Global Travel Company!
| Location | Kanagawa Prefecture |
| Job Type | Permanent Full-time |
| Salary | 3.5 million yen ~ 5 million yen |
Job Description
As the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats. You will get to uphold and improve the operational flow and the good reputation of the company!
Client Details
Our client is a multinational travel company that employees thousands of people and deals with a great variety of service by applying cutting-edge technology that connects travelers all over the world.
Description
As the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats. You will get to uphold and improve the operational flow and the good reputation of the company!
Among the main responsibilities:
- Handle issues and concerns from customers, including operational issues, pricing / invoice queries, among others
- Communicate with and report to Team Leaders and/or Manager for feedback and updates
- Identify and communicate ways to improve the flow of operations
- Listen attentively to customers needs and provide professional solutions for their requests
- Perform office-based administrative duties whenever required
- Maintain confidentiality about customers information and establish a trust-based relationship
You will get to join a very diverse, creative, and passionate Team that cares about excellence and is focused on growth.
Job Offer
- Flexible work environment with great WFH structure
- Diverse and international environment
- Unique company-provided benefits focused on employees wellbeing
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Entry Level |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
The successful applicant is passionate about the industry and driven to build and maintain an excellent operational practices and relationships with key partners. In order to succeed in this position, the candidate presents the following credentials:
- Passionate about Customer Service to provide help and support
- Previous Customer Service experience ideal
- Team Player passionate and proactive about improving operational standards
- Fluent level of Japanese language skills
- Great command of the English language that will be used to communicate with customers and partners
Job Location
- Kanagawa Prefecture
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 3.5 million yen ~ 5 million yen |
| Industry | Tourism |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
