Operations Executive【*working experience in guest service】

【Attractive point of working at inthehood 】

• Established in 2015: A hospitality group composed of members from around the world.
• Adaptable Living: Provides lifestyles tailored to diverse needs, including inbound travelers and nomadic workers.
• Operations and Property Management: Manages concept-based accommodation facilities under the "inthehood" brand.
• Prime Locations: 90% of managed properties are located inside the Yamanote Line. While most tasks are office-based, periodic site visits are required.
• Global Collaboration: Works in coordination with an overseas operations team to manage properties efficiently.

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＜Position　Operations Executive＞

• Implementing operation plans related to the housekeeping division
• Liaising with housekeeping and customer service teams to ensure smooth communication 
• Ensuring high satisfactory room standards for our properties through quality control and property maintenance management.
• Managing and maintaining good relationships and service levels with vendors
• Handling emergency issues related to the properties or guest needs and reporting to the supervisor.
• Managing multiple Online-Travel-Agency (OTA) channels and updating Property Management Systems (PMS) according to operational requirements.
• Weekly reporting to the Operations lead
• Other ad-hoc duties as assigned by the manager

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Employment Type
　正社員(最初の6か月のみ有期契約社員) 
　試用期間
　契約の更新 有(契約期間満了時の業務量、勤務成績により判断) 
　通算契約期間は上限無し 

Salary Range　
　想定年収300万円～450万円
　※ご経験に応じて応相談。

Work location
　本社(東京都港区西新橋1-1-1WeWork日比谷フォートタワー10-121) 
　毎週金曜リモートワーク可
　受動喫煙防止措置 ：屋内禁煙

Working/Break Time
　9:30～18:30（休憩：午後12時00分~午後13時00分）
　時間外労働：あり(月平均20時間)

Holidays
　完全週休二日制（シフト制）

Benefits Program

• 加入保険：健康保険、厚生年金保険、労災保険、雇用保険
• 交通費全額支給（上限３万円/月）
• 希望者産休取得率100%
• 都内に多数拠点があるシェアオフィスWeWorkで勤務

WHAT WE'RE LOOKING FOR ●

• A minimum of 2 years working experience in guest service/ hospitality/ service apartment sectors.
• Bachelor's degree focused on hospitality, restaurant management, or business administration
• Interested in the Japanese real estate market
• A people-first attitude with good communication skills
• An entrepreneurial mindset and ready to get hands dirty
• Well-organized and detail-oriented
• Great problem-solving and critical thinking skills
• You can legally work in Japan, Working Holiday Visa candidates can be considered 
• Proficiency in G-Suites/ MS Office
• Proficiency in business level Japanese and are able to convert in basic English

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【こんな方が活躍できる！】
　★建設業界や不動産業界で技術経験がある方。（設計・施工管理・インテリア）
　★不動産業界での仲介物件管理経験がある方。
　★民泊運営経験がある方。
　★ホテルのハウスキーピングの経験もしくはマネジメント経験がある方。
　★不動産業界への興味関心、またグローバルチームでの仕事に興味がある方。