PR/158354 | Pre-Sales Product Specialist (IT, Networking)

Company and Job Overview
Our clients are a leading distributor of IT products and solutions, well established for over 25 years in Malaysia. They are currently seeking a Pre-Sales Product Specialist experienced in the IT industry to join their team. This role will be based in Klang and would require occasional travel.

Job Responsibilities
 

• Offer pre-sales support, showcasing products and network solutions.

• Identify, develop, and secure new business opportunities.

• Present and promote technical solutions to clients through formal proposals and presentations.

• Understand client requirements and design competitive product solutions tailored to client needs.

• Address and resolve client inquiries and technical issues providing technical support and highlight product offerings.

• Follow up on and resolve support inquiries from customers, partners, and colleagues.

• Collaborate with the team to troubleshoot and solve technical problems.

• Engage with customers to identify their needs and translate these into tailored solutions.

• Conduct audits of customer IT infrastructure to identify and address weaknesses.

• Prepare technical proposals and presentations to communicate value proposition.

• Offer technical expertise throughout the sales process for successful product implementation.

• Demonstrate products comprehensively during pre-sales.

• Build and maintain strong customer relationships, providing ongoing support.

• Assist the sales team with opportunity qualification through technical support.

• Collaborate with the R&D team to gather feedback and enhance products.

• Participate in industry conferences, trade shows, and exhibitions.

• Support daily operations and perform ad-hoc tasks as required.

Job Requirements

• Minimum 5 years proven experience in understanding customer needs, proposing solutions, and delivering presentations.

• Experience in gathering market trends and insights through regular dealer visits.

• Skills in evaluating product performance, gathering customer feedback, and iterating on product features.

• Strong technical background with the ability to understand & present complex solutions.

• Excellent communication and presentation skills in English, Malay and Mandarin.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Willingness to travel and participate in industry events.

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