PR/158362 | Customer Service Executive (Electronic)

JOB RESPONSIBILITIES

• Achieve a high level of customer service.

• Meet the monthly sales plan fulfillment as defined by management.

• Meet departmental benchmarks, including high gross profit, optimal stock turnover, and minimizing payment delays from customers.

• Generate quotations, RFQs, and web quotes.

• Process order entries, delivery notes, invoices, and credit notes.

• Handle rescheduling requests in accordance with company guidelines.

• Address customer complaints, including RMAs, delivery issues, and claims.

• Manage all customer-requested forms, agreements, and contracts.

• Ensure smooth and successful fulfillment of samples, catalogs, and marketing materials.

• Regularly generate benchmark and complaint reports.

• Participate in joint customer visits with the account owner as needed.

• Actively contribute to department meetings, including taking meeting minutes.

• Participate in company-organized stocktaking activities.

• Answer phone calls within the stipulated time frame.

• Perform any ad-hoc tasks as assigned.

JOB REQUIREMENTS

• Minimum with Diploma in Business Administration with at least 2 - 3 years experiences in Electronic Industry preferred.

• Fluent and proficient in English both Writing & Speaking for day to day operations 

• Possess good customer service skills 

• Material planning or related experience will be an advantage. 

• Ability to work independently with persuasive, dynamic personality

• Motivated telephone marketing experience essential.

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