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デスクトップ・サポート・エンジニア/Desktop Support Engineer/30m and above
| Location | Tokyo - 23 Wards, Chuo-ku |
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ 5 million yen |
Job Description
- 複数のテクノロジーとソリューションをカバーするL1オンサイトITサポート業務
- 資産管理、廃棄やベンダーへの返却を含むデバイスのライフサイクル管理
- BAUニーズが満たされるようクライアントと緊密に連携し、業務を遂行
- SLAおよびNPS要件を確実に達成するためのチケット管理
- 資産およびモバイルデバイスのリフレッシュ
- デバイスやテクノロジーを含む会議室のサポート
- L1 Onsite IT support presence covering Multiple technologies and solutions
- Asset Management and managing device lifecycle including disposal and return to vendor
- Liaise and work closely with client to ensure BAU needs are met
- Ticket Management to ensure SLA and NPS requirements are achieved
- Asset and mobile devices refresh
- Conference room support including devices and technologies
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- 1年以上のデスクトップサポート経験（ソフトウェア、ハードウェアのトラブルシューティング、Windows OS）デスクトップまたはデスクサイドサポート環境での経験。
- ITLフレームワークの理解
- Service Now、RemedyなどのITSMツールの使用経験。
- 日本語ネイティブであること
- 1+ year of experience Desktop Support for Software and hardware troubleshooting, Windows OS in Desktop or Deskside Support environment.
- Good understanding of ITL Framework is a must
- Experience in using ITSM Tools like Service Now, Remedy etc.
- Native Japanese speaking skills is must
Job Location
- Tokyo - 23 Wards, Chuo-ku
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ 5 million yen |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication > Technical Support
- Electronics and Semiconductor Technology > Support Engineer (Electronics and Semiconductor Technology)
- IT, Web and Communication > Other (IT, Web and Communication)
