Customer Success Manager - SaaS products

We are seeking an enthusiastic and driven Customer Success Manager to join our Sales team in Tokyo, delivering top-tier support and driving customer satisfaction within the Technology & Telecoms industry.

Client Details

Our client is a large organization in the Technology & Telecoms industry, known for its innovative solutions and commitment to enhancing the customer experience. Headquartered in China, they have a broad customer base and a diverse team of professionals dedicated to delivering high-quality service.

Description

• Build and maintain strong, long-lasting customer relationships.
• Develop and implement strategies to increase customer satisfaction and retention.
• Collaborate with Sales team to ensure successful onboarding of new customers.
• Identify and address customer needs to ensure a positive customer experience.
• Conduct business reviews to ensure customers are satisfied with the products and services.
• Serve as the primary point of contact for customer inquiries and issues.
• Collaborate with internal teams to improve the overall customer experience.
• Monitor and report on customer satisfaction metrics to management.

Job Offer

• Competitive salary package
• An inclusive and supportive company culture that values employee well-being and professional growth.
• Opportunities for career advancement within the Technology & Telecoms industry.
• A dynamic work environment located in Tokyo.
• Comprehensive benefits package.

We invite you to join our team and contribute to our mission of delivering top-tier customer service in the Technology & Telecoms industry. Apply today and take the next step in your career!

To apply online please click the 'Apply' button below.
For a confidential discussion about this role please contact Faye Pan on +813 6832 8988.

A successful Customer Success Manager should have:

• A degree in Business, Marketing, or a related field.
• Proven experience in a customer-facing role within the Technology & Telecoms industry.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of customer success processes and best practices.