PR/116216 | IT Support Learning and Training

Job Title: IT Support Specialist

Location: Bangkok (Pattanakan Rd)

Job Type: Full-Time

JAC Recruitment is partnering with one of the leading Automotive companies to identify a highly qualified candidate for the IT Support position. The company is expanding its development team and is focused on leveraging cutting-edge technologies to drive business growth.

If you are interested, please review the detailed job description below.

Job Summary: The IT Support Specialist will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.

Key Responsibilities:

• Provide first-level support to end-users via phone, email, or in-person.

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain computer systems and applications.

• Assist with the setup and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices.

• Manage user accounts and access permissions.

• Document and track support requests and resolutions using a ticketing system.

• Collaborate with other IT team members to address complex issues and implement solutions.

• Conduct regular system updates and maintenance to ensure security and performance.

• Provide training and support to end-users on IT-related topics.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Proven experience in an IT support role.

• Strong knowledge of Windows and Mac operating systems.

• Familiarity with network protocols and troubleshooting.

• Experience with Microsoft 365, including Outlook, SharePoint, and OneDrive.

• Experience in ticketing systems for tracking support requests.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Good communication skills in Thai, English, both written and verbal.