PR/157828 | MANAGER– DIGITAL BUSINESS & CORPORATE SUPPORT (DBC)

1) Plan and manage the overall lifecycle of end user devices and IT assets (such as PCs,
accessories & peripherals, software licenses, etc.) to ensure efficient and cost-effective
utilisation of IT resources. Encompasses the processes of procurement, contract
management, and renewal.
2) Plan and manage the end user on-site technical support team, monitoring work
performance and response time to ensure the required technical support are given to the
end users.
3) Develop both technical and soft skills that team members need to perform current tasks for
sustainability and continuous improvement.
4) Embed governance and security considerations and practices into the provisioning and
technical support processes to ensure proper IT governance and secure computing
environment.
5) Ensure that all physical and electronic assets are properly documented to ensure the best
use of IT assets and lifecycle management without affecting service levels. The creation and
upkeep of documentation for IT systems, support processes, and user guides is essential for
facilitating knowledge sharing and efficient problem resolution
6) Evaluate industry technology trends and market offerings to enhance the facility,
capabilities, and level of services provided to end users and the organisation.
7) Preparing and managing the budget for IT requirements, including forecasting and cost
control.
8) Vendor management, developing and maintaining relationships with vendors and
negotiating contracts for hardware, software, and support services.
9) Collaborating with other IT professionals and departments to align support services with
broader IT and organisational goals. Includes designing and reviewing standard operating
procedures (SOPs) and policies to ensure adherence and compliance.
10) Overseeing the execution of projects to ensure that all deliverables and design
documentation are completed as per the requirements.
11) Offer assistance and support to the fibre network operations centre (NOC) team as needed

 

 

- Bachelor Degree in IT, ICT, MIS, Computer Engineering or related with minimum of seven (7)
years related working experience.
- Experience in IT operations such as end user technical support, networking or call
centre/NOC.
- Strong leadership skills with the ability to oversee and direct a team.
- Excellent communication and relationship-building skills.
- Certified in ITIL, CompTIA or relevant qualification would be an added advantage

- ONLY FOR MALAYSIA Candidate