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B2B Call Center - Team Leader - OTA
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7 million yen |
Job Description
As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry.
Client Details
We are a leading B2B service provider in the hospitality industry, dedicated to connecting businesses with top-tier hotel services. Our inhouse center is a hub of innovation, efficiency, and exceptional customer service. We are currently seeking a dynamic and experienced Team Leader to join our team and drive success.
Description
- Lead, mentor, and support a team of 7-15 members, ensuring high levels of motivation and performance.
- Manage and monitor KPIs to ensure team objectives are met or exceeded.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Serve as the point of contact for escalations, ensuring timely and effective resolution of issues.
- Develop and implement strategies to improve team productivity and service quality.
- Collaborate with other departments to streamline processes and enhance customer satisfaction.
- Foster a positive and collaborative team environment.
Job Offer
What We Offer:
- Competitive salary up to 7,000,000 JPY per annum.
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- A supportive and innovative work environment.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Proven experience in a team leadership role, preferably within the hospitality or B2B sector.
- Strong understanding of KPI management and performance evaluation.
- Excellent problem-solving skills and the ability to handle escalations effectively.
- Exceptional communication and interpersonal skills.
- Ability to motivate and inspire team members to achieve their best.
- Fluency in English; and Native level in Japanese
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7 million yen |
| Industry | Tourism |
Job Category
- Hotel, Travel and Hospitality > Travel Planner, Tour Planner
