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Customer Support Job at Global Logistics Company
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 6 million yen |
Job Description
Utilizing your strong forwarding + market knowledge, you will provide front line support (e.g. answering queries, responding to complaints and feedback) for customers* to ensure customer satisfaction with our products, services and features. *These will be partners developed by the sales reps, support will involve following up, retention and assistance with follow-up queries, reactivations, etc.
Client Details
One of the world's leading logistics companies.
Description
You will provide support for customers/partners developed by sales reps, to ensure customer satisfaction the with company's services. Support will involve answering queries, responding to complaints and feedback, following up, retention and assistance with follow-up queries, reactivations, etc. Main responsibilities will involve:
- To drive customer engagement, satisfaction, retention
- To strengthen operational relations to customer contacts by proactively advising and consulting to ensure customer satisfaction
- To qualify customer inquiries and provide quotations within the given price band, in line with the guidelines, then following up to ensure quotations are accepted + closed
- To support customer onboarding
- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- To document, resolve, analyze all queries and feedback, and identify resolutions/improvement points
Job Offer
- Flexible working schedule with core times between 10am to 4pm
- Partial work from home available
- Special company provided benefits (insurance, pension)
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
The Team in Tokyo is looking for candidates with the following strengths/qualifications:
- Logistics/Freight forwarding experience: coordination and management of goods transport from one location to another
- Experience in Air Logistics a big plus
- Native level of Japanese language
- Business English skills
- Good time management skills
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 6 million yen |
| Industry | Logistics, Storage |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
