PR/158261 | Customer Service Manager (Logistic Industry)

Company Information 

A company based in Cheras is currently looking for a Customer Service Manager role to handle Malaysia market. 

Key Responsibilities: 

• Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. 

• Support the operations & Sales in the execution of the service delivery. 

• Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. 

• Monitor timely issue/query resolution from the operation team & timely response to customer enquiries. 

• Monitor data integrity of systems. 

• Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding. 

• Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures. 

• Work with the sales team to establish and strengthen customer relationships. 

• Ensure service excellence and develop best-in-class platform for the customer/client.

Key Requirements: 

• Required language(s): English and Malay.

• Possess good communication skill in verbal & written in English.

• Able to work independently and under pressure with minimum supervision.

• Education/Experience: SPM or above. 

• Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.
  
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