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PR/157900 | Mandarin Speaking Helpdesk Executive
| Location | Malaysia, Selangor Darul Ehsan |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Job Responsibilities:
Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)
Record user inquiries via email and processes in the incident management system.
Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.
Keep users informed of incident progress and notify them of changes or outages.
Close resolved incidents, requests, and others in a timely manner.
Follow up on open tickets and influence tech teams for prioritization.
Relay customer feedback or suggestions to the appropriate internal teams.
Job Requirements:
Candidates must possess at least Bachelor Degree, Professional Degree or master’s degree preferably in Information Technology or any other equivalent.
Good in communication skills.
Good knowledge of Microsoft products (Microsoft 365, Word, Excel, PowerPoint, Teams).
Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.
Able to communicate in English and Mandarin due to the market support.
2-3 years' experience in IT Helpdesk or Service Desk
Open for fresh graduates
#LI-JACMY
#statekl
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Selangor Darul Ehsan
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Logistics, Storage |
Job Category
- Other > Other
