PR/115908 | Technical Support Specialist

Position: Technical Support Specialist

Responsibilities: 

• Evaluate market trends, risks, and opportunities, focusing on technical aspects, and provide insights on competitor product analysis.

• Support new product development, quality enhancement, and identify new sources of feedstock supply.

• Provide technical support to selected external customers, either alongside or independently of the Sales Executive, regarding product features, properties, applications, and reformulation advice.

• Address customer inquiries/complaints related to technical issues and quality control, and offer appropriate solutions.

• Ensure that all product deliveries meet customer satisfaction, achieving superior quality and reliability standards.

• Guarantee that all operation sites/terminals comply with international standards such as ISO 9000/14000.

• Perform statistical control, consistently monitor product quality to maintain consistency, and alert the sales team when abnormal trends are detected.

• Develop and manage TQA/TQC or other quality assurance systems to ensure that all products manufactured by the organization meet customer specifications.

Qualifications:

• Bachelor’s Degree on Chemistry or Petroleum, Chemical Engineer

• At least 5 years in technical experience.

• Experience in technical background, preferably chemical acquired either through formal education.

• Have strong technical analysis, interpretation skill, problem solving skill and knowledge of marketing.

• Drive and ability to deliver the result without supervision.

• Excellent communication and presentation skill, fluency in English.

• Ability to travel within country and aboard.

• Have Toeic score 550