Digital Strategy, Customer Engagement Manager (ppl mgr)

• In this role, you will lead the development and execution of digital strategies to enhance customer engagement and digital capabilities across the organization. You will collaborate with cross-functional teams to implement impactful initiatives, focusing on innovation and competitive excellence.

Client Details

• Our client is a neuroscience specialized global pharmaceutucal company at the forefront of digital transformation in the healthcare sector. This organization fosters a collaborative culture and encourages innovative thinking, offering you the chance to shape the future of customer engagement.

Description

• Develop and implement strategies to drive digital capability and competitive excellence in customer engagement.
• Collaborate with marketing to design and execute product-specific engagement strategies.
• Work with Medical Affairs to create and roll out medical education and disease awareness programs.
• Align regional efforts with global digital, AI, and customer engagement strategies.
• Manage BI tools (QLIK) and CRM systems (Veeva), along with other core systems for effective data management.
• Lead and manage teams to drive strategic initiatives and ensure successful execution.

Job Offer

• Competitive salary and benefits.
• Opportunities for professional growth.
• Collaborative and inclusive work environment.
• Cutting-edge technology and innovation projects.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ed Marsden on +813 6832 8981.

• Strong experience in digital marketing, especially in omnichannel strategies.
• Familiarity with CRM systems (especially Veeva) and BI tools (QLIK).
• A proven track record in driving digital transformation within regulated industries.
• People management experience with the ability to lead cross-functional teams.
• Fluency in both Japanese and business-level English is essential.
• A passion for innovation and the ability to adapt quickly to new industries and challenges.
• An entrepreneurial mindset, not afraid to challenge the status quo and drive change.