B2B Call Center - Team Leader - OTA

As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry.

Client Details

We are a leading B2B service provider in the hospitality industry, dedicated to connecting businesses with top-tier hotel services. Our inhouse center is a hub of innovation, efficiency, and exceptional customer service. We are currently seeking a dynamic and experienced Team Leader to join our team and drive success.

Description

• Lead, mentor, and support a team of 7-15 members, ensuring high levels of motivation and performance.
• Manage and monitor KPIs to ensure team objectives are met or exceeded.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Serve as the point of contact for escalations, ensuring timely and effective resolution of issues.
• Develop and implement strategies to improve team productivity and service quality.
• Collaborate with other departments to streamline processes and enhance customer satisfaction.
• Foster a positive and collaborative team environment.

Job Offer

What We Offer:

• Competitive salary up to 7,000,000 JPY per annum.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• A supportive and innovative work environment.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Proven experience in a team leadership role, preferably within the hospitality or B2B sector.
• Strong understanding of KPI management and performance evaluation.
• Excellent problem-solving skills and the ability to handle escalations effectively.
• Exceptional communication and interpersonal skills.
• Ability to motivate and inspire team members to achieve their best.
• Fluency in English; and Native level in Japanese