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CS and Logistics Manager for Global FMCG Player
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 9 million yen ~ 12 million yen |
Job Description
The current team is looking for someone who can lead optimization projects within customer service and logistics operations. The role shall coordinate all activities of direct contact to customers in case of need, and supporting the sales department in managing proper communication flow to solve any arising problem.
Client Details
A major global player in the FMCG industry
Description
The current team is looking for someone who can lead optimization projects within customer service and logistics operations. The role shall coordinate all activities of direct contact to customers in case of need, and supporting the sales department in managing proper communication flow to solve any arising problem. Main responsibilities include:
- Team management and train team members to grow as professional Logistics & Customer Service members
- Coordinating the relationship with outsourcing partners (Customer Service and 3PL)
- Interacting with key stakeholders to ensure that the products are safely transported from sourcing location to the clients
- Act as reference point towards global COEs framework and practices
- Act as Key Users for systems and process innovation for its areas of responsibility
- Manage all logistics and customer service related activities for new launch products.
Job Offer
- Good WLB and a clear career path
- Chance to make a significant impact in the organization
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Candidates who are project-oriented and capable of driving improvements, rather than someone focused solely on daily operations.
- The operations are becoming more complex, so it's essential for applicants to be able to logically explain improvement plans.
- CS background - someone who can communicate effectively and understand the context of discussions with the CS Supervisor
- Strong leadership skills are a must.
- Candidates from the FMCG or B2C industries are preferred.
- Experience in the alcohol and beverage industry is a plus but not required.
- Japanese native level + English proficiency in reading, writing, and communication.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 9 million yen ~ 12 million yen |
| Industry | Retail |
Job Category
- Customer Service, Secretary and Administration > Other (Customer Service, Secretary and Administration)
