CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
Team Lead Customer Support - Global Investment Company
| Location | Tokyo - 23 Wards |
| Job Type | Contract |
| Salary | 7.5 million yen ~ 9 million yen |
Job Description
You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.
Client Details
Our client is a global investment firm.
Description
You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.
Among the Main Responsibilities:
- Supervision and control of Team's performance, providing feedback and improvement plans
- Team scheduling
- Providing customer service to all clients through calls and chats
- Communicate and coordinate with Teams abroad for reports
Job Offer
- Very good work-life-balance
- Flat working culture
- International job scope working with Teams abroad
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
The ideal candidate comes from the financial services industry and has management experience. Among the main qualifications:
- Customer service experience in the Financial Services industry
- JSDA license holders
- Experience with Team supervision, including arranging schedules, checking and improving staff performance
- Resilient attitude to cope with objections/pushback and provide solutions
- Fluent / Native level of Japanese (both verbal and written)
- Good English language skills to communicate with Teams abroad
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Contract |
| Salary | 7.5 million yen ~ 9 million yen |
| Industry | Investment Banking |
Job Category
- Customer Service, Secretary and Administration > Call Center SV, Leader, Manager
