Service Delivery Leader - IT Services

Job Context
The Job exists within the function(s) in charge of developing and governing the Infrastructure Services of UD Trucks while ensuring their delivery and usage, with the ambition to contribute to UD Trucks competitiveness by delivering standardized and fit for purpose infrastructure services, maintaining a balance between time to market, cost and quality.

There are three main service portfolios, each subdivided in a few sub-portfolios: application infrastructure, core infrastructure and end user services. A Service Delivery Leader is typically responsible for one or several services within a sub-portfolio (sometimes, for all services within one sub-portfolio).

Sub portfolios in End User Services which is main scope of Service Delivery Leader – IT Services are as below.

Service Desk
Lead and manage the IT service desk to ensure timely and effective resolution of service requests and incidents, maintaining high levels of customer satisfaction and adhering to service level agreements (SLAs).

HAM and Demand Management
End user hardware life cycle management across UD Trucks and maintain the necessary tools and process related to HAM compliance and audits. Oversee the coordination and fulfilment of end-user IT device and peripheral requirements, ensuring efficient and cost-effective Standard IT equipment catalogues and manage HW CAB processes

Client Services
Manage and support end-user computing environments, including Standard Desktop/Laptop, Factory Workstations, Mobile Device Management, and Virtual Client solutions, ensuring optimal performance, security, and user satisfaction across UD Trucks.

Unified Communication and Collaboration
Ensure the effective communication and collaboration solutions, facilitating seamless interaction and productivity across the organization in UD Trucks, while managing service performance and user support.

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【勤務地】
本社
埼玉県上尾市壱丁目
JR高崎線　上尾駅
上尾駅～本社ビル間のシャトルバス運行
マイカー通勤もOK

【雇用条件】
正社員
試用期間 3か月

【給与】
想定年収　600-800万円
賞与　基本給の5か月分（2023年実績）

【勤務時間】
フレックスタイム制（フルフレックス）
休憩時間：60分
所定労働時間：8時間／日（標準勤務時間：9:00～18:00）
残業：残業基本なし、繁忙期のみ平均20時間程度

【休日・休暇】
完全週休2日制（休日は土日祝日）
年間有給休暇15日～40日（下限日数は、入社半年経過後の付与日数となります）
年間休日日数122日
勤務日は会社カレンダーに基づく
夏季休暇、年末年始休暇、有給休暇（初年度15日、以後繰越分を含め最大40日付与）、看護休暇、傷病休暇、結婚休暇、出産・育児休暇、慶弔休暇

【福利厚生】
・通勤手当（公共交通機関の場合全額、車通勤の場合ガソリン代支給）
・借り上げ社宅
・社会保険完備（健康保険、厚生年金保険、雇用保険、労災保険）
・退職金制度（確定拠出年金及び退職一時金）

【教育研修】
OJT、プロモーション研修、企業内研修、通信教育講座、業務に必要な資格免許は全て会社が負担致します。

【その他】
健康診断、国家資格取得のための支援制度、DC年金、オフィス内ジム、社員食堂

Preferred Skills and Qualifications:

• Proven knowledge of service transition, and continuous service improvement (ITIL) and proven experience working with ITIL-aligned service runtime activities
•  Ability to listen, cooperate and support decisions making
• Good communication skill Good practice in negotiation and facilitation of decision making. Ability to convince and manage stakeholders in scope
• Advanced knowledge of several services in own sub-portfolio
• Experience working in a global environment. Ability to deal with multi-cultural context
• Proven experience working in a global environment from an IT or business point of view
• Experience of running Business with financial accountability
• Knowledge of IT processes
• Good knowledge in managing relationship and negotiations with supplier(s)
• Ability to get things done and execute as planned
• Ability to drive supplier personnel in joint activities
• Ability to manage cost canters / product responsibility