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Microsoft Excel System Support
| Hiring Company | Global IT Consulting Company |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
- Responsible for Handling Level 1 Analysis
- Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to development team
- Follow SLAs during triaging incidents from service desk.
- Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the existing knowledge base.
- Communicate with Development team / IT Support / Products team / QA team on daily basis.
- Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to manage multiple tasks with changing priorities.
- Act as a point of communication with the client side, product management team and other parties in the ecosystem.
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
- 5+ years’ experience working in production support. Preferably providing support for internal employees at a financial company.
- Strong knowledge of Excel. Bonus if familiar with using Excel for modeling.
- Basic knowledge of Finance and Financial concepts.
- Knowledge of databases a plus.
- Strong Communication skills
- Ability to work independently and is self-sufficient.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | System Integration |
Job Category
- Accounting and Finance > Accounting
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
